14 day returns are accepted, except for Masks and items that are final sale, with a shipping fee.

Please feel free to contact our customer service team with any feedback or questions.

SOZO monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

**Temporary COVID-19 update - For the health and safety of our team, we only have a small and very limited team on-site. We will process all returns as quickly as possible, but there may be delays due to limited staffing.